Customer Service Intern
Tan Chong Group
Job Description
Responsibilities:
- Approach existing and new customers to remind them about motor insurance renewal and upsell products
- Perform sales conversations based on scripts that describe motor and non-motor insurance products or services (with necessary adjustments) to ensure consistency of the sales campaign
- Prepare quotation, explain benefits, and persuade potential customers to purchase insurance renewal and/or new market business
- Follow up with potential customers through telephone, email, SMS, and Whatsapp
- Attend and answer questions from customers across all channels
- Obtain or verify customer information accurately such as name, contact number, correspondence address, e-mail address, and payment method
- Keep records of calls and sales and record useful information/feedback for quality control
- Go the &#; to meet month-by-month sales targets and facilitate future sales
Requirements:
- Candidate must currently pursue a Diploma/Degree
- able to work independently with a positive character and willing to take up new challenges
- Good command and written in English and Bahasa Malaysia
- Ability to speak in Mandarin will be an advatage
- Computer literate
